Quick help for our customers

Support portal and helpdesk

Via the NEOCOSMO support portal and our helpdesk you can obtain support for all your questions concerning the PIIPE platform.

We are happy to help and we are there for you within a short time

You have a technical problem, a question or a change request of your software configuration? A request via our support portal corresponds to the standard process for these questions. Because here we and you have the best possibilities to document your tickets, track your support requests and check the status at any time. For a fast and easy communication.

The PIIPE Support and Service Helpdesk is available for all registered customers of NEOCOSMO.

  • Request assistance

  • Report bugs and open support tickets

  • Keep track of tickets and communicate with the support team

  • Request system changes and supplements

In addition, you have the following options to contact us:

1. by email: If you would like to use our support email, please contact us at support@neocosmo.atlassian.net. Describe the problem and include screenshots whenever it is possible.

2. via phone: you can contact us by phone to make inquiry (8.30 am – 5.00 pm). You can reach this support service at:
+49 681 3096 4204 (extension number)
+49 681 3096 4200 (switchboard)

Please note that we do not transfer your requests into tickets. Therefore, they are not traceable.